jilibaby Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jilibaby ("jilibaby," "we," "us," "our"), operating through jilibaby.club, collects, processes, stores, and discloses personal information relating to individuals ("you," "the Player") who access or use the jilibaby platform, including all games, payment services, support channels, and marketing communications.

jilibaby is committed to protecting the privacy and personal data of all users, particularly Filipino players whose information is processed in connection with real-money gaming services. This Policy is designed to comply with the Republic Act No. 10173 — Data Privacy Act of 2012 (DPA) of the Philippines and its implementing rules and regulations administered by the National Privacy Commission (NPC).

By accessing jilibaby.club, registering an account, or using any jilibaby service, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal information as described herein. If you do not agree, please do not use the jilibaby platform.

2. Data Controller

jilibaby acts as the personal information controller ("PIC") with respect to personal data collected from players and users of jilibaby.club. As PIC, jilibaby determines the purposes and means by which personal data is processed. jilibaby has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data privacy laws.

Contact details for jilibaby's Data Protection Officer are provided in Section 16 of this Policy. All data-related inquiries, access requests, and complaints should be directed to the DPO in the first instance.

3. Personal Data We Collect

jilibaby collects the categories of personal data described below. The specific data collected from you depends on the services you use and the extent to which you have completed account verification.

3.1 Registration and Identity Data

• Full legal name as it appears on a government-issued Philippine identification document
• Date of birth (to verify the mandatory 21+ age requirement)
• Philippine mobile number and/or email address
• Username and encrypted password
• Residential address

3.2 Identity Verification (KYC) Data

• Government-issued Philippine ID document type and number (PhilSys National ID, passport, driver's licence, UMID, SSS ID, or equivalent)
• Scanned copies or photographs of identity documents as submitted during verification
• Selfie photographs where required for liveness verification
• Proof of residential address documents where required

3.3 Financial and Transaction Data

• GCash account number or registered mobile number associated with GCash
• PayMaya account details where applicable
• Bank account details (BPI, BDO, Metrobank, or other local banks) where used for transactions
• Transaction history: deposit amounts, dates, methods, and reference numbers
• Withdrawal requests, amounts, processing dates, and destination account identifiers
• Bonus issuance, wagering activity, and promotional participation records

3.4 Gaming Activity Data

• Games played, bet amounts, results, and session durations
• Account balance at each session start and end
• Active bonus balances and wagering progress
• Self-imposed limit settings and responsible gaming tool activations

3.5 Technical and Device Data

• IP address at login and during active sessions
• Device type, operating system, and browser type
• Mobile network carrier (e.g., Smart, Globe, DITO) where determinable
• Session timestamps and duration
• Cookie identifiers and session tokens

3.6 Communications Data

• Live chat transcripts
• Email correspondence
• Complaint and dispute records
• Survey responses and voluntary feedback

4. How We Collect Your Data

Collection Method	Description
Account Registration	You provide personal data directly when you create a jilibaby account and complete the registration form.
KYC Verification	You submit identity documents and, where required, selfie photographs during the Know Your Customer verification process.
Payment Transactions	Financial data is collected when you initiate deposits or withdrawals via GCash, PayMaya, or local bank channels.
Platform Usage	Gaming activity, session data, and responsible gaming settings are recorded automatically as you use the jilibaby platform.
Support Interactions	Data is collected when you contact jilibaby via live chat or email, including the content of communications.
Cookies and Tracking	Technical data is collected automatically via cookies, session tokens, and similar tracking technologies as described in Section 10.
Third-Party Verification	Identity verification services may confirm data against external databases as part of the KYC process. jilibaby does not receive raw third-party data beyond the verification outcome.

5. How We Use Your Personal Data

jilibaby uses the personal data it collects for the following purposes:

• Account Management: Creating, maintaining, and securing your jilibaby account, including login authentication and account recovery.
• Age and Identity Verification: Verifying that players meet the mandatory 21+ age requirement under PAGCOR regulations and confirming player identity for KYC compliance.
• Payment Processing: Processing deposits and withdrawals via GCash, PayMaya, and local Philippine banks; detecting and preventing payment fraud.
• Gaming Services: Enabling access to jilibaby's games and recording gaming activity for fairness monitoring, dispute resolution, and regulatory reporting.
• Regulatory Compliance: Fulfilling reporting obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission as required by applicable Philippine law.
• Responsible Gaming: Monitoring player activity to detect signs of problem gambling and administering self-imposed limits, cooling-off periods, and self-exclusion requests.
• Customer Support: Responding to inquiries, complaints, and dispute submissions and maintaining records for follow-up and quality assurance.
• Security and Fraud Prevention: Detecting unauthorized account access, collusion, bonus abuse, and other prohibited conduct as defined in jilibaby's Terms & Conditions.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the platform's performance, game selection, and user experience.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates where you have consented to receiving such communications. You may withdraw consent at any time.

6. Legal Basis for Processing

jilibaby processes personal data on the following legal grounds under the Data Privacy Act of 2012 and its implementing rules:

• Contract Performance: Processing necessary to fulfil jilibaby's contractual obligations to you under the Terms & Conditions, including account management, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable Philippine law, including PAGCOR regulatory requirements, AMLC anti-money laundering obligations, and DPA compliance.
• Legitimate Interest: Processing for fraud prevention, security monitoring, and platform improvement where jilibaby's legitimate interests do not override your fundamental rights.
• Consent: Processing for marketing communications where you have given explicit, informed consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

jilibaby does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jilibaby may share your personal data with the following categories of recipients strictly for the purposes described in this Policy:

7.1 Regulatory and Law Enforcement Authorities

jilibaby is required by law to share certain player data with PAGCOR, the AMLC, the National Privacy Commission, and other competent Philippine government authorities upon lawful request or as required by applicable regulations. jilibaby will notify you of such disclosures where legally permitted to do so.

7.2 Payment Service Providers

Necessary financial data is shared with payment processors — including GCash, PayMaya, BPI, BDO, Metrobank, and card network processors — strictly to facilitate your deposit and withdrawal transactions. These providers process your financial data under their own privacy policies and applicable security standards.

7.3 Identity Verification Services

During KYC verification, identity document data may be shared with accredited third-party verification service providers for the purpose of confirming document authenticity and player identity. These providers are bound by confidentiality obligations and data processing agreements with jilibaby.

7.4 Game Software Providers

Game providers whose titles are offered on jilibaby may receive limited technical data (such as session identifiers) necessary for game functionality. These providers do not receive your full personal profile and are prohibited from using any data received for purposes other than providing the game service to jilibaby.

7.5 Professional Advisers

jilibaby may share data with lawyers, auditors, or other professional advisers where necessary for legal proceedings, compliance audits, or financial reporting, subject to binding professional confidentiality obligations.

8. International Data Transfers

In some cases, personal data processed by jilibaby may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where game software infrastructure or certain payment processing systems are hosted abroad.

Where such transfers occur, jilibaby ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards include binding contractual clauses with third-party recipients requiring them to apply equivalent data protection standards.

9. Data Retention

jilibaby retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, and contractual obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, as required by PAGCOR and AMLC regulations.
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure or the last transaction date, consistent with anti-money laundering regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years as required by Philippine financial record-keeping regulations.
• Support Communications: Live chat transcripts and email records are retained for a minimum of two (2) years for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Records of your consent to or withdrawal from marketing communications are retained for a minimum of three (3) years.

When data is no longer required for any applicable retention purpose, jilibaby will securely delete or anonymise it in accordance with its data disposal procedures.

10. Cookies and Tracking Technologies

jilibaby uses cookies and similar tracking technologies on jilibaby.club for the following purposes:

Cookie Type	Purpose	Retention
Strictly Necessary	Login session management, security tokens, fraud prevention. These cannot be disabled without preventing core platform functions.	Session / up to 30 days
Functional	Remembering your language preferences, "remember me" setting, and display preferences to personalise your jilibaby experience.	Up to 12 months
Analytics	Collecting aggregated, anonymised data about how players use jilibaby to improve platform performance and game lobby navigation.	Up to 24 months
Marketing	Tracking interactions with jilibaby promotional content to measure campaign effectiveness. Used only where you have provided consent.	Up to 12 months

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the jilibaby platform, particularly login session persistence and security features. Strictly necessary cookies cannot be disabled as they are essential to platform operation.

11. Security Measures

jilibaby implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jilibaby's servers.
• Encryption at rest for sensitive stored data including KYC documents and financial records.
• Password hashing using industry-standard cryptographic methods. jilibaby never stores plaintext passwords.
• Two-factor authentication (2FA) available for all accounts via SMS OTP to your registered Philippine mobile number.
• Access controls limiting internal access to personal data to authorised personnel with a legitimate need.
• Automated anomaly detection to identify suspicious login attempts, unusual transaction patterns, and potential account compromises.
• Regular security assessments of platform infrastructure and third-party integrations.

While jilibaby applies rigorous security standards, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable 2FA on their jilibaby accounts. If you believe your account has been compromised, contact jilibaby support immediately via live chat.

12. Your Data Privacy Rights

Under the Data Privacy Act of 2012 and its implementing regulations, you have the following rights with respect to your personal data held by jilibaby:

To exercise any of these rights, please contact jilibaby's Data Protection Officer using the details provided in Section 16. jilibaby will respond to all valid requests within the timeframes required by applicable Philippine data privacy law.

13. Children's Privacy and Minors

jilibaby's platform and services are strictly intended for individuals aged 21 years and above, as mandated by PAGCOR. jilibaby does not knowingly collect personal data from individuals under 21 years of age.

Age verification is performed as part of the KYC process, and accounts where a player is confirmed or suspected to be below the legal gambling age are immediately suspended. If jilibaby discovers that personal data has been collected from an individual below the required age, that data will be deleted promptly and the account will be closed.

If you believe that a minor has created a jilibaby account, please contact jilibaby support immediately via live chat so the account can be reviewed and closed without delay.

14. Third-Party Links and Services

jilibaby.club may contain references to third-party payment platforms such as GCash and PayMaya. These platforms operate under their own privacy policies and data protection practices, over which jilibaby has no control. jilibaby is not responsible for the privacy practices of third-party platforms. Players are encouraged to review the privacy policies of any third-party service they use in connection with their jilibaby account.

15. Changes to This Privacy Policy

jilibaby may update this Privacy Policy from time to time to reflect changes in data processing practices, regulatory requirements, or platform features. Any updates will be posted on this page with a revised effective date. Where changes are material, jilibaby will notify active players via the email address or mobile number registered on their account, where practical.

Continued use of the jilibaby platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you should stop using jilibaby and may request account closure in accordance with Section 13 of jilibaby's Terms & Conditions.

16. Contact and Complaints

For privacy-related inquiries, data access requests, rectification requests, or complaints relating to this Privacy Policy or jilibaby's data processing practices, please contact jilibaby's Data Protection Officer:

• Method: Live chat via jilibaby.club (available 24/7)
• Email: [email protected] (plain text — displayed in site footer)
• Subject line: "Privacy / Data Request — [your account username]"
• Response time: Acknowledgement within 3 business days; full response within 15 business days

If you are not satisfied with jilibaby's response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines through NPC's published complaint procedures.